Refund policy

At Flawnti, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with hassle-free returns and exchanges.

📦Returns

• Eligibility: Item(s) that are defective or wrong delivered can be returned within 2 days of delivery.
• Condition: Items must be unused, in original packaging, and in the same condition that you received them.
• Non-returnable items: Customized or personalized phone cases are not eligible for return unless damaged or defective.

🔄 Exchanges

• Wrong Size or Model? No worries! You can request an exchange within 2 days of receiving your order.
• Damaged or Defective Items: If your case arrives damaged or with a defect, please email us with photos and an unboxing video, and we’ll send a replacement at no extra cost.

💰 Refunds

• Once we receive your returned item and it passes inspection, your refund will be processed within 5-7 business days.
• Refunds are issued to your original payment method.
• Shipping charges (if any) are non-refundable.

📬 How to Start a Return or Exchange

• Email us at flawntiofficial@gmail.com with your order number and reason for return/exchange.
• We’ll provide you with return instructions and a shipping address.
• Once we receive and inspect the item, we’ll initiate the refund or send out the replacement.

📝 Note

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure your return reaches us safely.

Still have questions? We’re just an email away! Reach out at flawntiofficial@gmail.com – we’re happy to help.